Terms & Conditions
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Trasna
Last Updated: January 2026
Welcome to Trasna.com (“we”, “our”, “us”). By accessing or using this website and its services, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use the website.
1. Use of Website
The content provided on this website is for informational purposes only and is not intended as medical advice.
You agree to use the website lawfully and not engage in any activity that may harm the website or its users.
We reserve the right to restrict or terminate access to the website at any time for any reason.
2. Services
Trasna provides guidance and support for accessing healthcare services in the EU under the EU Cross Border Healthcare Directive.
We do not provide medical treatment ourselves. All treatments are delivered by accredited hospitals and medical professionals.
All information regarding treatment options, costs, and reimbursements is provided in good faith but may be subject to change.
3. Appointments and Bookings
Any hospital appointments, treatments, or travel arrangements are the responsibility of the patient once confirmed.
Trasna facilitates the process but cannot guarantee treatment outcomes or waiting times.
Patients are responsible for ensuring they meet any eligibility requirements and for providing accurate personal and medical information.
4. Payments and Reimbursement
Payment for treatments must be made directly to the healthcare provider unless otherwise agreed.
Reimbursement from the HSE is handled according to HSE rules; Trasna assists in the paperwork but cannot guarantee reimbursement.
We are not responsible for any additional costs such as travel, accommodation, or other personal expenses.
5. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of Trasna or its content partners and is protected by copyright law.
You may not reproduce, distribute, or create derivative works from any content without our express written permission.
6. External Links
Our website may contain links to third-party websites. These links are provided for convenience only.
Trasna does not endorse or control the content on these websites and is not responsible for their accuracy, privacy policies, or terms.
7. Limitation of Liability
To the maximum extent permitted by law, Trasna shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or services.
We do not guarantee uninterrupted access to the website or error-free information.
8. Privacy
Your use of this website is also governed by our Privacy Policy. By using the site, you consent to the collection and use of your information as described in the Privacy Policy.
9. Changes to Terms
Trasna reserves the right to update or modify these Terms and Conditions at any time.
Updates will be posted on this page with the effective date. Continued use of the website constitutes acceptance of the revised terms.
10. Governing Law
These Terms and Conditions are governed by the laws of Ireland.
Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts of Ireland.
11. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: info@trasna.com
Phone: 01 658 2370
Address: Trasna, 38 Fitzwilliam Street Upper, Dublin 2, D02 KV05, Ireland
These Terms and Conditions apply to all users of Trasna.com and its services.
Countries Covered
Successful Treatments Arranged
Satisfaction Rate
Years of Experience
Trusted Guidance, Proven Care
Common Questions
Frequently Asked Questions
Trasna is a new Irish Healthcare service, helping patients use their EU entitlement to access state-of the art treatments and hospitals across Europe.
Transa navigates the journey with patients. From the initial enquiry it presents suitable hospital options and assists with all the practical details. We support patients from start to finish, aiming to make the process as hassle free as possible. We have arrangements with quality hospital groups which give patients the important reassurance that they are being treated in internationally accredited hospitals with the highest standard of care.
The HSE issues their reimbursement rates for each procedure and we can advise patients before they travel what they can expect in terms of reimbursement from the HSE for their treatment.
Before the patient travels we present a choice of hospitals and their costs for that treatment. Then a patient and doctor, can select the hospital that most suits their needs. In the options we present, some hospitals will offer treatment close to the reimbursement rate therefore the patient will get most of this reimbursed and then others may charge slightly above the rate and patient would incur some of the cost. Either way the patient will be fully informed before they make their decision.
The patient does not get reimbursed from the HSE for travel, hotel accommodation or other out-of-pocket expenses. We will help the patient estimate how much these items would cost. We also help with patients seeking funding from their bank/credit union.
It is available to anyone entitled to healthcare in Ireland. You do not need to be on a waiting list to be eligible for this scheme.
The HSE publishes these figures on their website and Trasna can assist you in understanding which cost applies to your treatment.
On your return, you submit the required paperwork with the help of Trasna. The HSE aim to reimburse you within 28 days on receipt of the paperwork. Reimbursement relates only to treatment costs. Expenses such as travel, accommodation and other subsistence costs (outside of your hospital stay) are not reimbursed by the HSE.
- Assists the patient and their doctor in sourcing a quality accredited hospital to treat their specific needs
- Liaises with the hospital and their medical team on the patients’ behalf
- Helps with the practical details relating to further diagnostics and any pre-travel medical tests required
- Provides the patient with a detailed itinerary of their treatment and care before travel
- Helps them with the practical details relating to financing and offers, travel, transfer and accommodation recommendations
- Assists with all the paperwork relating to getting their reimbursement for their treatment from the HSE
