Privacy Policy
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Trasna
Last updated: January 2026
Trasna (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website trasna.com, contact us, or use our services.
1. Who We Are
Trasna is an Irish healthcare service provider.
Company Address:
Trasna
38 Fitzwilliam Street Upper
Dublin 2, D02 KV05, Ireland
Email: info@trasna.com
Phone: 01 658 2370
For the purposes of data protection law, Trasna is the Data Controller of your personal data.
2. Information We Collect
We may collect and process the following types of personal data:
Contact information: name, email address, phone number
Enquiry details: information you provide when contacting us or completing a form
Healthcare-related information: only where voluntarily provided and necessary to assist with your enquiry
Technical data: IP address, browser type, device information, pages visited
Cookies and usage data: see our Cookie Policy for more information
We only collect personal data that is relevant and necessary for the purposes outlined in this policy.
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide requested information
Support you in understanding healthcare options and services
Coordinate services with healthcare providers (with your consent)
Improve our website, services, and user experience
Meet legal, regulatory, and compliance obligations
We will never use your personal data for purposes that are incompatible with those listed above.
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal grounds:
Your consent
The performance of a contract or pre-contractual steps
Compliance with a legal obligation
Our legitimate interests, where these do not override your rights
5. Sharing Your Information
We may share your data with:
Healthcare providers and hospitals, where necessary and with your consent
Professional advisers (e.g. legal, financial, compliance)
Service providers who support our website and IT systems
All third parties are required to process your data securely and in accordance with data protection laws.
We do not sell or rent your personal data to third parties.
6. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and reporting obligations.
When data is no longer required, it is securely deleted or anonymised.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
Despite our efforts, no data transmission over the internet can be guaranteed to be completely secure.
9. Your Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, please contact us at info@trasna.com.
You also have the right to lodge a complaint with the Data Protection Commission (Ireland).
10. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information on how we use cookies and how you can manage them, please refer to our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📧 Email: info@trasna.com
đź“ž Phone: 01 658 2370
đź“Ť Address:
Trasna, 38 Fitzwilliam Street Upper, Dublin 2, D02 KV05
This Privacy Policy is provided for general informational purposes and reflects Trasna’s commitment to protecting your personal data.
Countries Covered
Successful Treatments Arranged
Satisfaction Rate
Years of Experience
Trusted Guidance, Proven Care
Common Questions
Frequently Asked Questions
Trasna is a new Irish Healthcare service, helping patients use their EU entitlement to access state-of the art treatments and hospitals across Europe.
Transa navigates the journey with patients. From the initial enquiry it presents suitable hospital options and assists with all the practical details. We support patients from start to finish, aiming to make the process as hassle free as possible. We have arrangements with quality hospital groups which give patients the important reassurance that they are being treated in internationally accredited hospitals with the highest standard of care.
The HSE issues their reimbursement rates for each procedure and we can advise patients before they travel what they can expect in terms of reimbursement from the HSE for their treatment.
Before the patient travels we present a choice of hospitals and their costs for that treatment. Then a patient and doctor, can select the hospital that most suits their needs. In the options we present, some hospitals will offer treatment close to the reimbursement rate therefore the patient will get most of this reimbursed and then others may charge slightly above the rate and patient would incur some of the cost. Either way the patient will be fully informed before they make their decision.
The patient does not get reimbursed from the HSE for travel, hotel accommodation or other out-of-pocket expenses. We will help the patient estimate how much these items would cost. We also help with patients seeking funding from their bank/credit union.
It is available to anyone entitled to healthcare in Ireland. You do not need to be on a waiting list to be eligible for this scheme.
The HSE publishes these figures on their website and Trasna can assist you in understanding which cost applies to your treatment.
On your return, you submit the required paperwork with the help of Trasna. The HSE aim to reimburse you within 28 days on receipt of the paperwork. Reimbursement relates only to treatment costs. Expenses such as travel, accommodation and other subsistence costs (outside of your hospital stay) are not reimbursed by the HSE.
- Assists the patient and their doctor in sourcing a quality accredited hospital to treat their specific needs
- Liaises with the hospital and their medical team on the patients’ behalf
- Helps with the practical details relating to further diagnostics and any pre-travel medical tests required
- Provides the patient with a detailed itinerary of their treatment and care before travel
- Helps them with the practical details relating to financing and offers, travel, transfer and accommodation recommendations
- Assists with all the paperwork relating to getting their reimbursement for their treatment from the HSE
